• Ref# 3881
• GSM-3G Network Performance & Technical Support Engineer

Contact:   Matt Moran
Location:  Parsippany, NJ

Company Description

A global provider of Infrastructure equipment supporting the wireless industry.

Job Description

To plan and perform complex 2G / 2.5G / 3G radio network optimization activities requiring knowledge of our client's Radio Network parameters, RF engineering principles and general RF optimization techniques. This role will be part of a team that provides technical GSM / GPRS BSS and IP support for our client's products to current and potential customers globally. This is a key customer-facing role that is required to strengthen the existing Customer Support team.

• Assisting customers in RF planning and optimization of our client's nanoBTS and femtocell.
• Provide remote technical support to our client's customers ensuring issues and questions are resolved to customer satisfaction within SLA.
• Responsibility for on-site installation, configuration and commissioning our client's BSS and OMCR. Ensure that these activities are executed on time and to the required quality standard.
• Provide technical support to both internal and external customers ensuring communicated information is accurate and customer feedback is positive.
• Generation of accurate and complete customer-facing documentation.
• Develop and deliver hands-on or classroom based customer training.
• Travel - 40%.

Qualifications

• Strong RF planning and optimization experience using a range of techniques and test equipment, for indoor environments
• Good knowledge of GSM and/or WCDMA systems from high level system functionality to the physical messages of the internal and external interfaces
• Good working knowledge of VoIP technologies
• Ideally have hands-on IP networking and configuration experience
• Ideally have familiarity with Linux / Unix support and system/network administration and installations
• Ideally experience of BSC / MSC /SGSN installation, integration, configuration and test
• Ideally CCNA certified
• Strong customer focus
• Strong problem solving skills - analysis/troubleshooting
• Very good written and verbal communications skills
• Knowledge of design and development product lifecycles
• Possess a flexible approach to situations and new challenges
• Ideally have some experience of customer training
• Willing to demonstrate decisiveness and appropriate judgment, escalating issues as appropriate
• Consulting, reporting and presentation skills
• Ability to develop working relationships with Product Development, Sales, Professional Services, System Test and Customers
• Must have EU passport to facilitate efficient global travel. Must be willing and able to travel internationally at short notice
• Degree or higher qualification in a relevant engineering or science subject preferred

Competencies:

Business Awareness

Has a good understanding of telecommunications environment and mobile technology and is aware of new advances that are likely to affect the organization. Understands the impact of their role within the wider context of our client's strategic goals and objectives.

Communication

Possess strong communication skills and is comfortable in discussing ideas and solutions with others in order to successfully resolve issues. Identifies relevant information, who to communicate it to and the appropriate means by which to do so. Can communicate effectively with remote working teams.

Teamwork

Is comfortable working within a matrix environment and contributes positively and effectively to team goals. Encourages collaborative team spirit and maintains team harmony even when under pressure.

Personal Accountability

Is a self-starter, demonstrates a 'can-do' attitude and is able to adapt to new role requirements with ease. Demonstrates self-drive, focus and a determination to succeed. Applies initiative when required and takes ownership for achievement of own activities.

High Standards & Integrity

Sets and maintains high standards of delivery and performance for self, Department and the organization. Demonstrates a strong attention to detail, combined with a thorough, and methodical approach.

Relocation assistance is available.

Compensation:  80 - 90K