• Ref# 4125
• Technical Trainer, Infrastructure Products

Contact:   Melissa Pennington
Location:  Seattle, WA

Company Description

Our client is a market leader in femtocell and picocell infrastructure solutions.

Job Description

To present basic user to expert level technical training courses on our client's GSM / GPRS and UMTS product range. The training provided will be to current and potential customers, their partners or their internal employees. This is a key customer-facing role that is required to strengthen the existing training team.

Responsibilities

• Delivery of hands-on, classroom based customer technical training
• Responsible for the housekeeping and enhancement of our client's existing training portfolio
• Responsible for the course design of new training courses in line with new product developments
• Responsible for the management of our client's training equipment
• Generation of accurate and complete customer-facing documentation
• Provide support to the Customer Support and Sales Teams

Qualifications

• Excellent knowledge of GSM and WCDMA systems from high level system functionality to the physical messages of the internal and external interfaces
• Good working knowledge of VoIP technologies
• Good working knowledge of IP networking and configuration
• Good working knowledge of Linux / Unix based systems
• Ideally experience of RF network planning/indoor optimization
• Ideally experience of BSC / MSC /SGSN installation, integration, configuration and test
• Very good presentation skills
• Very good knowledge and previous experience of course design
• Ability to learn new technical information and be able to transfer this knowledge effectively within a classroom environment
• Strong customer focus
• Strong problem solving skills - analysis/troubleshooting
• Very good written and verbal communications skills
• Possess a flexible approach to situations and new challenges
• Ability to develop working relationships with Product Development, Sales, Professional Services, System Test and Customers
• Must have valid passport to facilitate efficient global travel
• Must be willing and able to travel nationally & internationally at short notice
• Degree or higher qualification in a relevant engineering or science subject preferred
• Must be fluent in Spanish and English both written and oral

Competencies

Business Awareness

Has a good understanding of telecommunications environment and mobile technology and is aware of new advances that are likely to affect the organization. Understands the impact of their role within the wider context of our client's strategic goals and objectives.

Communication

Possess strong communication skills and is comfortable in discussing ideas and solutions with others in order to successfully resolve issues. Identifies relevant information, who to communicate it to and the appropriate means by which to do so. Can communicate effectively with remote working teams.

Teamwork

Is comfortable working within a matrix environment and contributes positively and effectively to team goals. Encourages collaborative team spirit and maintains team harmony even when under pressure.

Personal Accountability

Is a self-starter, demonstrates a 'can-do' attitude and is able to adapt to new role requirements with ease. Demonstrates self-drive, focus and a determination to succeed. Applies initiative when required and takes ownership for achievement of own activities.

High Standards & Integrity

Sets and maintains high standards of delivery and performance for self, Department and the organization. Demonstrates a strong attention to detail, combined with a thorough, and methodical approach.

Customer Facing

Is able to work within the customer's environment while maintaining the high standards of our client ensuring customer satisfaction

Compensation:  85 - 90K