• Ref# 343547722
• Chief Operating Officer in Illinois

Summary:

Accomplished telecommunications executive with proven track record in strategic and operation management in the deployment data, voice, video, and wireless and IP services.

Experience Summary:

Chief Operating Officer

• Executive Officer responsible for managing all strategic, tactical and daily operations of a company that was transitioning from a reseller to facilities based carrier and from a non-for-profit consortium to a profit oriented organization.  Overall management responsibility of a 65 million dollar company with negligible debt and a staff of 95 employees.
• Immediately developed and implemented a plan to align performance metrics to the company's new profit goals and objectives.
• Attracted and hired top-level managers including a SVP of Network Operations, SVP of Voice Services, retained a nationally known Public Relations and Marketing expert and created Carrier Relation, Carrier Implementation, Revenue Assurance, Product Development and Customer Support Teams.
• Marshaled competitive intelligence and knowledge management to support business development initiative.  Guided sales team development of leads; qualified targets; verified market sizes and monitored overall competitive activities.
• Researched, planned, and initiated a company-wide profit sharing plan and executive compensation plan.  Worked with corporate attorneys and accountants.
• Initiated exploration/business case development and evaluation of joint venture with large local exchange provider to deploy VoIP services on a national level.  Legal formation of joint venture underway.
• Transformed the Company's back office capabilities by evaluating and selecting vendors to implement needed customer resource management (CRM), billing, financial/network optimization, and fraud management software applications.  Managed the development of contract administration process and the implementation of efficient administrative systems and controls throughout the company.