This Telecommunications Professional is available for hire.
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- Ref# 1487000661
- Senior Technical Assistance Support Engineer in Texas
Summary:
Senior Telecommunications Engineer with 11 years of experience in Wireless Voice and Data Systems including AMPS, TDMA, CDMA and EVDO technologies in addition of 2 years of experience in project management, integration and execution. Bilingual (English and Portuguese); Reputation for dedicated teamwork, high-energy work ethic, and commitment to customer satisfaction.
Experience Summary:
Senior Technical Assistance Support Engineer
- SME in EVDO technology
- Responsible for manage software upgrade support for all wireless systems equipments.
- Responsible for manage new EVDO integration systems, including configuration, pre-in-service checking, testing and activation.
- Responsible for answering, handling and resolving technical support inbound calls.
- Responsible for cases seeking for resolution and escalation process.
- Responsible for documenting cases activities into the case database system.
- Responsible for creating solutions within the knowledge database system.
- Responsible for training internal customers and new hiring engineers.
- Responsible for provide on-site support.
- Responsible for provide on-site customer's knowledge transfer.
