• Ref# 1360248859
• Software SQA Specialist in California

Experience Summary:

• Provide project planning, time estimates, test case management, training materials, presentations, documentation review, and research on new technology.
• Work closely with software developers during all phases of software application development cycles.
• Give competitive analysis presentations of competing mobile security applications for Windows Mobile, Palm, Smartphone, and Symbian OS.
• Run Black Box Quality Assurance tests on Symantec security applications on Wireless device such as phone and PDA on Windows Mobile, Smartphone, Symbian, and Palm operating systems.
• Ran Black Box Quality Assurance tests on Symantec SAV 10.x security application on Windows XP/2000/2003.
• Diagnose network connectivity issues for desktop networks on Windows XP/2000/2003, and wireless devices such as phone or PDA for 802.11, Bluetooth, and GPRS.
• Create automation scripts with Visual Test as desktop automation and  Pocket PC test suite/TCL and Symbian TRY 2.0 Series 60 for device automation.
• Create 4NT batch file, Perl, and Python scripts for packaging archive files for Web access download. Upload files with FTP application or FTP commands.
• Evaluate database applications for test case management departmental use.
• Compose QA procedures in Blog or WIKI articles.
• In Advanced Concepts was responsible for QA of Security application product offering for Oracle DB Internet File System (IFS) on Solaris and Windows server OS.
• Install and setup servers and desktop client units for Windows XP/2000/2003, Solaris 7, and Red Hat 7 Linux desktop operating systems.
• In Security Response department for Symantec Corporation responsible for process for addressing virus outbreaks such as Word macro and worm viruses in a timely manner.
• Responsible for Symantec AntiVirus virus definitions validation for entire Symantec product applications.
• Responsible for QA Security Response process for product line virus detection rates for editorial reviews such as Virus Bulletin.
• As product support representative diagnosed and resolved IBM compatible hardware and software issues to major account clients, field technicians, authorized repair centers, sales force, and consumers.
• As Tier2 support technician was technical lead advisor to six Tier1 support level technicians and customer service personnel.