New Job Opportunity: Service Technician – 6904

New Job Opportunity: Service Technician – Irvine, CA

Contact: Steve Eddington     Ref: 6904

Company Description:

Our client is a leading designer and manufacturer of professional mobile radio communications equipment.

Responsibilities:

  • Assisting Service Manager
  • Providing independent repair supports: i.e. fault diagnosis, general fix, and technical guidance, etc.
  • All technical aspects including, full technical support for customers and sales; interpret hardware and software issues and push for escalation with R&D if an initial solution is not found.
  • Managing and interpreting customer requirements – listening to customers and using astute questioning to understand, anticipate and exceed their needs.
  • Providing telephone customer support for fault diagnosis and technical guidance.
  • Providing assistance in the administration of an online RMA system.
  • Dealing with and processing daily paperwork associated with a busy technical workshop
  • Assisting and supporting with system upgrades and setting up new devices.
  • Applying for and maintain a log of license applications for devices.
  • Configuration of product if necessary. (full training will be given)
  • Administrating Demo equipment stocks and dispatching where required.
  • Other tasks assigned.

Skills and Experience Requirements:

  • Excellent customer service and administration skills.
  • Working within a multicultural environment.
  • 3 – 5 years of technical experience in a PMR/DMR radio environment.
  • Strong Microsoft Office skills.
  • Good customer service skills.
  • A good team player who can demonstrate a positive and self-motivated attitude.

Compensation: Based on Experience