Electronicsearch

New Job Opportunity: Inside Sales Representative – Belmont, NC

Contact: Carl Schumacher      Ref: 8077

Summary:

The Inside Sales Representative serves as the internal engine of the sales organization, providing critical support to the Regional Sales Managers (RSMs) and acting as a primary point of contact for customers. This role oversees the end-to-end order lifecycle, from initial inquiry and quoting to final delivery coordination, ensuring a seamless experience for our partners in the telecommunications and fiber optic industries.

Essential Duties and Responsibilities:

Sales & Regional Support

• Partner closely with Regional Sales Managers (RSMs) to manage territory-specific accounts and assist in achieving regional revenue targets.
• Prepare and issue professional quotes, proposals, and pricing agreements in alignment with company margin guidelines.
• Conduct regular follow-ups on open quotes to increase conversion rates and gather market intelligence.
• Assist in the onboarding of new customers, ensuring all administrative and credit requirements are met.

Customer Relationship Management

• Act as a dedicated internal resource for key customers, providing timely updates on product availability, lead times, and order status.
• Resolve customer issues or discrepancies related to orders, billing, or shipping with a high degree of professionalism and urgency.
• Identify opportunities for upselling or cross-selling the company’s comprehensive “System Solutions” (fiber, duct, and connectivity).

Operations & Order Management

• Oversee the accuracy of sales orders within the ERP system, ensuring all technical specifications and shipping requirements are correct.
• Coordinate with Supply Chain, Production, and Logistics teams to monitor inventory levels and prioritize urgent customer requirements.
• Proactively communicate potential delays to the RSMs and customers, offering alternative solutions when necessary.

Reporting & Strategy

• Maintain accurate data in the CRM (HubSpot) to ensure sales pipelines and customer interactions are up to date.
• Generate weekly and monthly sales reports for leadership, highlighting order trends, regional performance, and customer feedback.
• Assist the Head of Strategy in identifying market trends and competitive pricing shifts based on daily customer interactions.
• Other duties as assigned by management.

Requirements and Qualifications:

• Order Management working in ERP systems
• Strong decision-making skills
• Process Improvement
• Excels with a strong team-oriented approach, collaborating cross-functionally with sales, operations, logistics, and internal teams to drive alignment and efficiency.
• Must be able to travel as needed for collaborations and events – up to 10%.
• Demonstrate Company Core Values: Team Player, Dedicated & Driven, People Centric, Passionate, Open & Honest.

Education and Experience:

• High School Diploma/GED
• Three (3) to five (5) years of Customer Service experience

Skills Desired:

• Microsoft proficiency (Outlook, Excel, Word).
• Excellent communication skills (email, verbal, group).
• Product Knowledge – ability to learn and develop a deep understanding of the company products.

Compensation: Based on Experience

Email resume to resume@electronicsearch.com and put Ref# 8077 in the subject line.