Electronicsearch

New Job Opportunity: Field Application Engineer – NJ

Contact: Eric Parker      Ref: 8047

Minimum Qualifications:

• Bachelor’s degree in Computer Science, IT/Technology, Electrical Engineering or equivalent
• At least 3 years of experience in Networking & Telecommunication industry in a customer handling role
• Having legal permission to work within USA
• Prior hands-on experience with systems testing
• Extensive knowledge in telecom networking communication protocols (Ethernet, TCP/IP, 802.11, IGMP, GPON, DOCSIS etc.).
• Extensive knowledge in wireless technology RF system, LTE, 5G etc.
• Knowledge of networking products (e.g., CPE/Wi-Fi Router Wi-Fi Extender)
• Exceptional written and verbal communication skills in English
• Strategic thinking ability and strong customer service and interpersonal skills
• Comfortable working in a fast-paced agile environment. Requirements change quickly and our team needs to constantly adopt to moving targets
• Must be able to work independently, be self-motivated and handle multiple priorities
• Willing to take ownership of problems and independently drive them to resolution
• Linux/Unix operating system knowledge

Preferred Qualifications:

• Understanding of software development and testing principles
• Experience with ACS/TR-069, TR-181 tests and management in lab and production environments
• Understanding of Agile testing methodology
• Defects tracking systems knowledge such as JIRA.
• Experience in driving automation initiatives and process improvements as wells as writing test plans and test cases
• Python and scripting skills and knowledge are a plus

Role & Responsibilities:

• Act as the technical contact window and provide technical support for customers in the USA.
• Understand customer requirements and validate that the solution can meet their expectations.
• Analyze, troubleshoot, and report technical issues from field customers.
• Provide continuous support for debugging defects, including live troubleshooting at customer sites/homes by collecting logs and packet captures.
• Travel to customer sites for troubleshooting as needed, within the USA or abroad.
• Perform drive tests near base stations for mobile network-related issues as needed.
• Serve as the principal liaison between technical development teams, testers, product owners, and executive leadership to communicate, track, and resolve software and hardware defects.
• Test new software and features for new and existing products in lab and/or production environments.
• Create test reports and root cause analysis to communicate findings to customers and upper management.
• Support external vendors by collecting necessary information to identify root causes of defects related to specific modules.
• Manage JIRA tickets by creating, updating, and closing defects.
• Lead troubleshooting efforts to identify root causes and corrective actions throughout the project lifecycle.
• Lead and/or participate in technical discussions with customers and project teams.
• Visit company test house frequently to test products and troubleshoot issues.

Compensation: Based on Experience

Email resume to resume@electronicsearch.com and put Ref# 8047 in the subject line.