New Job Opportunity: Technical Software Support Specialist – Virtual Office

Contact: Eric Parker      Ref: 7635

Summary:

The primary role is to provide functional and technical support for company products and related system software.  A secondary role may include providing remote training for company products and related system software.

Duties and Responsibilities:

• First and second tier support for software products via telephone or email to Customers and Managed Services Organization
• Remote training of software products
• Remote installation and upgrade for software products
• Communicate to customers the steps necessary to maintain and update software products
• Assist in documentation of software products
• Assist in testing new releases
• Any other duties and/or responsibilities as may be assigned
• Monitoring on a daily basis the Cloud Customers systems for backup and collection
• Resolving Cloud Customers issues related to daily processes

Knowledge, Skills and Abilities:

• Knowledge or experience with telecom, including call detail records or Call Accounting
• Knowledge and experience working with Linux, Scripting (Phyton), Asterisk, SIP Protocol
• Experience with contact center software support
• Ability to work independently and efficiently to meet SLA’s and deadlines
• Ability to promptly answer support related email, phone calls and other electronic communications
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability and willingness to log/document communications with customers, problems they experienced, and resolutions implemented
• Self-Motivated, detail-oriented and organized
• Experience with hardware and software issues
• Proficient in Internet related applications such as E-Mail clients, FTP clients, and Web Browsers
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills
• Knowledge of MS SQL 2014, 2016, 2019, MS SQL Express, SQL Report Generation (Crystal / MS SSRS), MS Windows Server 2012/2016/2019, MYSQL, and .NET.

Education and Experience:

• College degree preferred; or three or more years related experience of related support and/or training; or equivalent combination of education and experience

Compensation: Based on Experience

Email resume to resume@electronicsearch.com and put Ref# 7635 in the subject line.